Returns Policy

Refunds

 

EMA will accept any new and unused purchase returned within 14-days of purchase for a refund or exchange* (excluding freight charges and eBay fees) Any goods returned for credit must be in the original packaging and in a saleable condition, accompanied by the original invoice number, date of purchase and reason for return.

Please contact us in the event that you're not satisfied with your purchase or service we have provided as we're more than happy to work with you to ensure a positive experience.

It is the installer’s responsibility to ensure that all components as supplied are correct in respect to configuration in comparison to the item being replaced, not altered from the original manufacturer’s dimensions and/or damaged prior to fitment.

Videos, software, and copyrighted materials cannot be returned for refund once they have been opened.

We can’t accept anything that has been installed (yes, unsuccessful attempts do count), disassembled, drilled, welded, cut, painted, or modified in any way, so please make sure to check and double check the fit before starting any work.

All returns are subject to inspection by Engine Master Australia and must be returned to the address shown on the invoice at the consumer’s expense for inspection. Any part that, in our opinion, shows evidence of being used or installed contrary to manufacturer's instructions and/or subjected to improper handling, packaging, or shipping by the customer will not be eligible for exchange, refund, or warranty consideration. We reserve the right to charge a restocking fee or refuse any return.

No liability will be attached to Engine Master Australia for any loss of profits and/or any other loss, damage or expense arising out of any defect from supplied componentry