Delays

COVID-19

Whilst the world is in the midst of the COVID-19 pandemic we are doing our best to get your orders out efficiently.

Our retail store is currently closed, however our phone sales team is here during our usual business hours and our online store is open 24/7, with shipments leaving our warehouse daily.

There have been delays throughout the freight network and staffing shortages during this time and whilst we are still working hard to get your orders out ASAP unfortunetly some of these delays are passed down the line and are inevitable. Our fulfilment team is making every effort to ensure deliveries aren't affected, so you can keep on shopping without having to worry about not receiving your order.

We are going to continue doing our best and providing the great customer service you know and love. We wish you all good health and hope you stay safe in this crazy time...continue to be your best self, stay connected, stay responsible and act with kindness.

If you need an item urgently, please CALL US on 02 6025 5666 to confirm dispatch times and freight estimates.

 

Regards,
EMA Team

 


Delivery Notes from Freight Couriers - Australia Post & Startrack Express

Further changes to our delivery and collection process due to the increasing impact of coronavirus

Dear Customer,

The health and safety of our people and customers in the communities in which we operate is our priority.

To minimise the risk of contracting or spreading coronavirus, all parcels will no longer require a signature for delivery and/or collection.

In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, our staff member will ask and record the customer’s name and sign on their behalf.

The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.

For deliveries with specific signature requirements, we will be working with our customers directly to ensure these continue to be met.

We thank you for your support while we implement these new measures to ensure our people and customers continue to stay safe and healthy.

There are currently international delivery delays due to the coronavirus, and we are working with partner airlines and other postal operators to move items as quickly as possible.


March 29th - International Freight Update

From March 29th onwards Australia Post expects major international delivery delays due to flight cancellations and government restrictions because of COVID-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible.


Refer to the country-specific updates on the AP website for further information around expected delivery delays.


April 1st - Domestic Freight Update

Our priority at Australia Post is to protect our people, customers and community so we can continue to serve Australians both during, and after, the current Coronavirus pandemic

We’re doing everything possible to keep delivering for Australia. Our Post Offices remain open and our posties and drivers are still out delivering each and every day.

With many people moving to online shopping as they work from home, self-isolate or sensibly avoid confined public spaces to protect themselves, we are seeing an uplift in parcels that is resulting in some delays in our network.

The current reduction in domestic flights has seen delays begin to occur in our domestic deliveries – particularly in the Express Post network. 

Social distancing measures we are putting in place across our facilities also have an impact on the throughput of parcels and letters in our sortation systems, but the safety of our people is a priority for us.

Our parcels business is also experiencing an uplift in heavier parcels that require manual processing – exercise equipment and wine shipments fall into this category.

We’re using the breadth and benefit of our extensive network to work tirelessly for our communities, to get essential items to people that need it, and to keep delivering for Australians.

We apologise for any inconvenience that this may cause, but be assured that we’re working as hard as we can to reduce the impact on customers, and thank everyone for their support and patience during this time.