EMA will accept any new and unused purchase returned within 14-days of purchase for a refund or exchange. Please note, if you decide to return your item, the original shipping costs for your order, eBay or PayPal fees won’t be eligible for a refund.
Any goods returned for credit must be in the original packaging and in a saleable condition, accompanied by the original invoice number & an approved return authorisation number.
We can’t accept anything that has been installed (yes, unsuccessful attempts do count), disassembled, drilled, welded, cut, painted, or modified in any way, so please make sure to check and double check the fit before starting any work.
All returns are subject to inspection by Engine Master Australia and must be returned to the address shown on the invoice at the consumer’s expense for inspection. Any part that, in our opinion, shows evidence of being used or installed contrary to manufacturer's instructions and/or subjected to improper handling, packaging, or shipping by the customer will not be eligible for exchange, refund, or warranty consideration. We reserve the right to charge a restocking fee or refuse any return.
Videos, Software, and Copyrighted Materials
Please contact us in the event that you're not satisfied with your purchase or service we have provided as we're more than happy to work with you to ensure a positive experience.
We can provide a link for capped price return postage with Australia Post if the item meets there size/weight criteria, otherwise we can assist with courier collection (price to be deducted from refund).
Return Postage (warranty)