Returns Policy

EMA will accept any new and unused purchase returned within 14-days of purchase for a refund or exchange. Please note, if you decide to return your item, the original shipping costs for your order, eBay or PayPal fees won’t be eligible for a refund.

Any goods returned for credit must be in the original packaging and in a saleable condition, accompanied by the original invoice number & an approved return authorisation number.

Click Here to Request a Return

Return Policy
It is the installer’s responsibility to ensure that all components as supplied are correct in respect to configuration in comparison to the item being replaced, not altered from the original manufacturer’s dimensions and/or damaged prior to fitment. No liability will be attached to Engine Master Australia for any loss of profits and/or any other loss, damage or expense arising out of any defect from supplied componentry

We can’t accept anything that has been installed (yes, unsuccessful attempts do count), disassembled, drilled, welded, cut, painted, or modified in any way, so please make sure to check and double check the fit before starting any work.

All returns are subject to inspection by Engine Master Australia and must be returned to the address shown on the invoice at the consumer’s expense for inspection. Any part that, in our opinion, shows evidence of being used or installed contrary to manufacturer's instructions and/or subjected to improper handling, packaging, or shipping by the customer will not be eligible for exchange, refund, or warranty consideration. We reserve the right to charge a restocking fee or refuse any return.

Videos, Software, and Copyrighted Materials 
Videos, software, and copyrighted materials cannot be returned for refund once they have been opened.

Clearance
We ask you please choose carefully when purchasing products designated as a clearance item as change of mind returns will not be accepted.

Please contact us in the event that you're not satisfied with your purchase or service we have provided as we're more than happy to work with you to ensure a positive experience.

IMPORTANT QUESTIONS

Restocking Fee

Special Order items are non-returnable.
Returned items are subject to a restocking fee of up to 15% of the purchase price.

Return Postage (change of mind)

We can provide a link for capped price return postage with Australia Post if the item meets there size/weight criteria, otherwise we can assist with courier collection (price to be deducted from refund). 

Return Postage (warranty)

Should an item be returned for warranty checking, freight will be at the customers expense. This amount can be reimbursed if deemed the item is deemed "warranty" up to the capped price amount with Australia Post (currently $9.15 as at 1st March 2021) any amount over the capped price will not be covered.